Delivery Policy

Thank you for visiting and shopping at My Mobility Shop. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Smaller Items

Shipment method Estimated delivery time Shipment cost
Australia Post Standard 3-5 business days Specified per item
Australia Post Express Post * 1-2 business days Specified per item

*Only available for orders with delivery addresses within the specified Australia Post postcodes.

Larger Items

Shipment method Estimated delivery time Shipment cost
Toll 3-5 business days Specified per item
Toll Express 1-2 business days Specified per item

Delivery delays can occasionally occur outside the control of My Mobility Shop.

Shipment to P.O. boxes

My Mobility Shop ships to addresses within the Australian States and Territories, Large or Bulky items cannot be shipped to PO boxes, Locked Bags and Private Mail Bags, unfortunately.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

My Mobility Shop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

My Mobility Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside Australia